Platincasino - Der Spieler fordert die Schließung seines Kontos und eine Rückerstattung.

Hello Guru Team, I have a problem with Platin Casino. I recently informed the casino that I suffer from gambling addiction and therefore wish to permanently close my account. Aside from a confirmation that support would look into it, nothing else has happened. I demand that Platin Casino permanently close my account and refund the amount I deposited after disclosing my gambling addiction, as it is a disastrous practice on the part of the casino to keep the account open as long as possible, knowing that people with gambling addictions have difficulty controlling themselves. Please provide a statement from Platin Casino, and request that the Casino Guru Team mediate in this matter.

Best regards

ID

Hallo Guru Team,ich hab ein Problem mit dem Platin Casino ich habe das Casino vor kurzem darauf hingewiesen dass ich unter Spielsucht leide und deswegen mein Konto dauerhaft schließen möchte. Außer einer Bestätigung dass sich der Support darum kümmern wird ist ansonsten leider nichts geschehen. Ich fordere vom Platin Casino mein Konto permanent zu schließen und die Summe die ich nach Bekanntgabe meiner Spielsucht einbezahlt habe zurück zu bezahlen da dies eine katastrophale Vorgehensweise seitens des Casinos ist das Konto noch so lange wie möglich offen zu halten in dem Wissen dass sich Spielsüchtige Menschen schwer kontrollieren können. Bitte um eine Stellungnahme seitens Platin Casino, und bitte das Casino Guru Team um Mediation in diesem Fall.

Mit freundlichen Grüßen

I.D

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Dear IGGYSAN85,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• Have you considered reaching out to the casino through alternative communication channels?
• Do you currently have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina