Platincasino - Der Rücktritt des Spielers wurde wiederholt abgelehnt.

Hello

I made about €60 with free spins without a deposit and am already trying to withdraw the money for the 4th time.

It's always rejected after about two days. I took screenshots of today's chat.

I hope you can help 👍

Hallo

Ich habe mit freespins ohne Einzahlung ca. 60€ gemacht und versuche es schon das 4. Mal das geld auszuzahlen.

Immer wird es nach ca. 2 tagen abgelehnt. Ich habe vom heutigem chat mal Screenshots gemacht.

Ich hoffe ihr könnt helfen 👍

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear CoreStyler,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you completed the wagering requirements for the bonus?
• Could you please confirm that you have passed the KYC verification?
• Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello

My fourth or fifth attempt at withdrawal was also rejected.

Unfortunately, I can no longer find any bonus in my account. However, the wagering requirements have been met and KYC has been passed.

Hallo

Auch mein 4 oder 5 auszahlungsversuch wurde abgelehnt.

Ich kann leider im account kein bonus mehr finden. Jedoch wurden die umsatzbedingungen erfüllt.sowie kyc bestanden

Thank you for your reply. Could you please attach a screenshot of your bonus history as well?

Thank you for your cooperation.

Unfortunately, only this is available.

Leider nur das hier

Hi, I finally received my payout.

Thank you so much for your help.

Hallo habe meine Auszahlung endlich erhalten.

Vielen dank für die hilfe

Dear CoreStyler,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru