Planetwin365 Casino IT - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

The deadline for the transfer from Planetwin365 to an enabled credit card has passed. Customer service is a bot. You can't speak to an operator. They're just trying to fool you. I called my bank and there's no record of an incoming transfer. However, they're quick to get top-ups. I requested tracking, but no response.

Sono passati i termini stabiliti del bonifico da parte di Planetwin365 su carta di credito abilitata servizio clienti sono bot non si riesce a parlare con un operatore ti prendono in giro chiamato in banca e non risulta nessun bonifico in entrata . Però le ricariche sono veloci a prenderle ho richiesto il tracciamento ma nulla nessuna risposta

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Dear Lanave1954,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

All documents have been accepted and authorized I don't see why I shouldn't have my money

Tutti i documenti sono stati accettati e autorizzati non vedo perché non devo avere i miei soldi

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Lanave1954,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Karla