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Withdrawal not received - Pistolo Casino

Good morning,

I made a withdrawal on October 18, 2025 at Pistolo Casino, and I still haven't received my money.

Please help me solve this problem.

Retrait non reçu - Pistolo Casino

Bonjour,

J'ai fait un retrait le 18 octobre 2025 sur Pistolo Casino, et je n'ai toujours pas reçu mon argent.

Merci de m'aider à réso 'ce problème.

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Dear Djojalel,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I haven't received my 750 CAD withdrawal. I withdrew it on October 19, 2025, and to this day I haven't received anything. Technical support isn't responding to my emails.

je pas recu mon retrait 750cad je retrait le 19 october 2025 jusqu’à aujourd’hui je recu rien .et le support technique ne reponde pas a mon email

Dear Djojalel,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven't received my withdrawal. I withdrew 750 CAD on October 19th and I haven't received anything since. I've sent many emails to Pistoli support. They don't reply to my emails. Please help me with my withdrawal.

Je pas recu mon retrait .je retrait 750 cad de le 19 october jusqu’à aujourd’hui je recu rien.j envoyer beaucoup des emails au suuport pistoli . Ne reponde pas a mes email.aider moi pour mon retrait

Dear Djojalel, please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear Djojalel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru