Parimatch Casino IN - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

• Could you please advise if you have made any successful deposits before?
• Have you received any confirmation from Parimatch regarding the deposit attempt, such as an email notification?

Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

sir I already confirmed from bank that the payment of Rs 2500 successfully deposited to vedant travels. Bank passbook for 14 November 2025 and upi payment slip already submitted to parimatch. But after 40 days approx the issue remains unresolved. And several successful deposits time to time done by me to Parimatch. But this time I face problem which is frustrating me.

Hello Kapilyadav,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When did you make the last successful withdrawal?
• Have you always used the same payment method to deposit funds into your casino account?
• Could you please post a screenshot of your deposit history here in this thread? Do you see your attempted deposit there, perhaps with the canceled or pending status?

Thank you.

1. Yes I successfully withdraw Rs 2894 on 31 October 2025, 22:12( photo attached)
2. Yes i use same deposit method all the time. Recently I deposit Rs 650 on 22 December 2025, 08:19 (Photo attached)
3. Receipt for payment of Rs 2500 UPI app and bank statement attached

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

All correspondence from gmail and their site attached. Please de needful as it 2 months more delay

I wanted to kindly bring to your attention that I have not yet received any emails containing the correspondence between you and the casino. Additionally, it appears that no related documents were attached to your initial message. Could you please forward everything to me so we can proceed with this complaint?

Dear Kapilyadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

correspondence send to mail kristina.s@casino.guru

Dear Kapilyadav,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello there,

Thank you Kapilyadav for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Parimatch Casino IN for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their funds.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Kapilyadav, I was in contact with the casino representative and was told that the deposit should have been added to your balance. Please let me know if your issue has been resolved or if you require any further assistance. Thank you in advance for your cooperation!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kapilyadav,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter