PalmSlots Online Casino - Die Gewinne des Spielers wurden eingezogen.

Troll Hunter 2: I played the above-mentioned game by Play'n GO. During a game round [optional: during free spins / a bonus feature], I won €1154. Immediately after the win [or: during the win animation], an error occurred. Either: ...The game froze and reloaded. After that, the winnings were not in my account balance. Or: ...The round ended normally, but the amount simply wasn't credited to my casino balance. Previous steps: I have already contacted Palmslots support. [Option A:] Support has been putting me off for days, claiming the case is being investigated, but nothing is happening. [Option B:] Support claims there is no record of the win in the server logs, even though I clearly played the round. I have attached screenshots to the complaint [if available: of the error, the account history, or the chat with support]. Since Play'n GO games have a unique Round ID, the casino should easily be able to trace the incident through the game provider. I politely request that Casino Guru mediate in this matter so that Palmslots can thoroughly review my gaming history and credit me with the outstanding winnings. Thank you for your help! Sincerely, Jason ****

Troll hunter 2 Ich habe das oben genannte Spiel von Play'n GO gespielt. Während einer Spielrunde [optional: während der Freispiele / eines Bonus-Features] habe ich einen Gewinn in Höhe von 1154€ erzielt. Direkt nach dem Gewinn [oder: während der Gewinn-Animation] kam es zu einem Fehler.Entweder: ...Das Spiel hat sich aufgehängt und neu geladen. Danach war der Gewinn nicht auf meinem Guthabenkonto.Oder: ...Die Runde wurde normal beendet, aber der Betrag wurde meinem Casino-Kontostand einfach nicht gutgeschrieben.Bisherige Schritte:Ich habe mich bereits an den Support von Palmslots gewendet.[Variante A:] Der Support vertröstet mich seit Tagen und behauptet, der Fall werde geprüft, aber es passiert nichts.[Variante B:] Der Support behauptet, in den Server-Logs sei kein Gewinn zu sehen, obwohl ich die Runde eindeutig gespielt habe.Ich habe der Beschwerde Screenshots [falls vorhanden: vom Fehler, vom Kontoverlauf oder dem Chat mit dem Support] beigefügt. Da Spiele von Play'n GO über eine eindeutige Runden-ID (Round ID) verfügen, müsste das Casino den Vorfall leicht über den Spieleanbieter nachvollziehen können.Ich bitte Casino Guru höflich darum, in diesem Fall zu vermitteln, damit Palmslots meine Spielhistorie detailliert prüft und mir den ausstehenden Gewinn gutschreibt.Vielen Dank für eure Hilfe!Mit freundlichen Grüßen,jason ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PalmSlots Online Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any evidence of accumulated winnings in your game history?
• Would you be able to share a screenshot of the records available to you?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas