OshCasino - Der Spieler ist frustriert über die Instandhaltungsprobleme im Casino.

good afternoon, i am here to complain about this casino, where last week more exactly on 9.06.2026 i made a deposit of 25 euros, it went into the account, but however i could not play because the error 404 always appeared, then, even i think it was the same day the site is under maintenance until june 12, to my amazement they do not even warn anything, and today it is already 14 and it is still under maintenance. i have been tired of sending emails to them and nothing, however advertising for promotions etc i am always receiving.

casino guru please help me with this.

boa tarde, venho por este meio reclamar deste casino, onde na semana passada mais exatamente dia 9.06 de 2026 efetuei um deposito de 25 euros, entrou na conta, mas no entanto não conseguia jogar pois aparecia sempre o erro 404 , depois, ate acho que foi no mesmo dia o site se encontra em manutenção ate dia 12 de junho, para meu espanto nem avisam ne nada, e hoje já são 14 e continua em manutenção. ja me fartei de mandar emails para eles e nada, no entanto publicidade de promoções etc estou sempre a receber.

casino guru por favor me ajuda neste caso.

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Dear Madnessboy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• I understand that you deposited on 09.06.26. Could you please clarify the start date when the casino was under maintenance?
• Could you please forward all emails that you sent to the casino regarding the site maintenance, along with their reply, if any, to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

The account hasn't been verified—at least not as far as I can tell—because every time I checked, it was still pending. However, I haven't received any information as of today. I only get promotional emails encouraging me to play and make deposits. "We miss you—please come back with a 150% deposit bonus," etc., etc. Unacceptable.

And then it goes into a lengthy maintenance mode after I’ve made a deposit. Like, it just wouldn’t accept it! No explanations, nothing. I’ve contacted live chat support, scoured the website from top to bottom, and found nothing—just the email address I’ve been sending to, and not even a single reply.

a conta nao foi verificada, pelo menos que me tenha apercebido pois sempre que ia ver estava sempre pendente. entretanto, nao re3cebi nenhuma informaçao ate a data de hoje. recebo unicamente email de publicidade a incentivar a jogar e a depositar. we miss you please come back with a 150 por cent of deposit bonus etc etc. inadmissivel.

e que se entra em manutencao minutosa depois de ter feito um deposito . tipo nao aceitava. ! nem explicaçoes nem nada. suporte ao chat revireio site de cima a baixo e nada apenas o email para onde tenho enviado e nem uma resposta.

Dear Madnessboy

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka, (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Madnessboy,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka