Opabet Casino - Die Boni des Spielers wurden konfisziert.

Hi. Today I deposited €25 in this casino and they gave me a bonus of 250 free spins which were pending activation. When I spun my real balance I reached 90€ and when I tried a withdrawal a message saying that I had an active bonus appeared. I then spun the 250 spins and won around €150 in bonus balance. I kept playing the bonus balance and after I was close to making the wagering requirements I had about €480 in my account and out of nowhere they canceled all my active bonuses saying it was a decision by the department in charge and they didn't give me any justification. In other words, I was left without the €90 real balance and the €480 bonus. This is just another casino scam. Please don't play here! They make it as difficult as possible to withdraw money...

Olá. Hoje depositei 25€ neste casino e deram-me um bonus de 250 rodadas gratis que ficaram pendentes de ativação. Ao rodar o meu saldo real cheguei aos 90€ e ao tentar um saque uma mensagem a dizer que tinha um bonus ativo apareceu. Rodei então as 250 rodadas e ganhei cerca de 150€ de saldo de bonus. Fui jogando o saldo de bonus e depois de estar perto de fazer os requisitos de aposta tinha cerca de 480€ na conta e do nada eles cancelaram todos os meus bonus ativos a dizer que foi uma decisão do departamento responsável e não me dão qualquer justificação. Ou seja, fiquei sem os 90€ de saldo real e sem os 480€ de bonus. Isto é apenas mais um casino vigarista. Por favor não jogem aqui!! Eles dificultam ao máximo qualquer tipo de saque de dinheiro...

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Dear jesuschrysler1,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you’ve encountered with your account at the casino.

In order to better understand the situation and assist you effectively, could you please provide answers to the following questions:

• What specific message appeared when you attempted to make a withdrawal?
• Can you confirm if you had met the wagering requirements for the bonus before it was canceled?
• Did you receive any communication from the casino regarding the cancellation of your bonuses?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra