OnlySpins Casino - Spieler fordert Rückerstattung nach Antrag auf Selbstsperre.

On three separate occasions, I requested self-exclusion from my account via email due to issues with the game. Despite this, my account was neither blocked nor restricted, allowing me to continue playing. As a direct result, I have suffered significant financial losses amounting to approximately €9,600. I request a refund of the money I have spent since requesting self-exclusion.

En tres ocasiones diferentes, solicité por correo electrónico la autoexclusión de mi cuenta debido a problemas con el juego. A pesar de ello, mi cuenta no fue bloqueada ni restringida, lo que me permitió seguir jugando y, como consecuencia directa, he sufrido pérdidas económicas significativas que ascienden a aproximadamente 9.600 Pido el reembolso de mi dinero desde que pedí la autoexclusión

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Diegui1xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling policy and I found this:

3.8 Self-exclusion request: you can contact the customer service via e-mail:

support@onlyspins.com, and we will assist you in closing your account. Furthermore, it is your responsibility to notify the Company of any other accounts you may have with us, and to refrain from opening any new accounts. The Company shall not be liable for potential losses on other accounts. We are not liable for any losses or damages which could be potentially caused by gambling.

Have you clearly informed the casino about your gambling problem? Could you forward me the account closure requests that you sent to the casino? My email address is petra.h@casino.guru.

Thank you very much in advance.

Best regards,

Petra