OnlySpins Casino - Der Spieler behauptet, dass sich die Auszahlung verzögert.

I have 3 pending withdraws on onlyspins casino.

The fist was 27/04/2026 at 00:38 for 500euros.

It has been 3 working days and my withdraw is still on pending.

I have fully verified account as I successfully withdraw last month 300 on on other win.

Live chat told me everything is verified and good with my account I just need to wait.

I am unsure if they going to pay me at all and this makes my anxiaty worst.

Even if they pay me with 3 - 5 days delay for me to withdraw 9800euros will take me 2 months.

Can someone tell me what to do in this situation.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Koda2424,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you very much for the quick reply .

I understand how the casino works I just want to make the complain as they repetitively told me and they state in their terms that withdraws take 3 business days to be handled and they are clearly not and this is a violation of their own terms.

The state of my withdraws are the same on pending even after live chat told me I do not have to do anything and my profile is clearly good to go.

Just keep the complain open and I ll be back to you with update on the case.

If they is nothing updated from their side next week I will come back to ask escalation if you have the kindness to do so.

Thanks again.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Koda2424,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla