Olymp Casino - Die Einzahlung des Spielers wurde einbehalten.

I recharged 50,000, it was deducted from my bank account, but it wasn't credited to my casino account. I provided proof of the transfer with screenshots and a PDF. They said it wasn't sufficient proof of the transfer. I provided my bank statements for the day that passed, which clearly show the money left my bank, but they still said that wasn't enough.

Recargue 50.000 se me descontó de mi cuenta bancaria pero no sé me acredito en el casino, proporcione comprobante de la transferencia con capturas y PDF. No sé me recargo xq según ellos no es prueba suficiente de la tranferencia. Proporcione los movimientos de mi cuenta en el día transcurrido donde se ve claramente que el dinero salió de mi banco, tampoco es suficiente según ellos.

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Dear David41303,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account or returend to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear David41303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru