NV Casino - Die Auszahlung an den Spieler verzögert sich

Hello. As stated above, I requested my payout of €2000 on Thursday, November 27, 2025.

We're repeatedly told that processing can take up to 5 days. That's all well and good. According to my calculations, we're now on day 6. Support keeps saying they can't do anything about it; the responsible department is in charge.

Please help!

Best regards

And I

Hallo. Ich habe wie bereits oben angegeben. Am Donnerstag den 27.11.25 meine Auszahlung von 2000€ angefordert.

Immer wieder wird man drauf verwiesen, dass die Bearbeitung bis zu 5 Tagen dauern kann. Alles schön und gut. Nach meinen Berechnungen sind wir nun bei Tag 6. Der Support sagt immer wieder er kann da nichts machen, da ist die zuständige Abteilung verantwortlich.

Bitte helfen!

Mit freundlichen Grüßen

Andi

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Dear AndiH95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes, I understand. But the casino's terms and conditions state: "For amounts between €500 and €4999, withdrawals will be processed within 5 working days at the latest."

Ja ich verstehe. Aber in den AGB des Casinos steht „Bei einem Betrag von 500-4999€ Auszahlung spätestens nach 5 Werktagen"

Dear AndiH95, could you please confirm receipt of your withdrawal?

Thank you in advance for your response.

Best regards,

Attila G.

Dear AndiH95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru