NV Casino - Der Spieler hat Probleme mit Einschränkungen bei zurückgezogenen Methoden.

After many ifs and buts, I got KYC verified. The fact that they require many documents is completely OK, but the fact that they require more documents when it says I am verified is wrong.

Then they say that you should make withdrawals using the same method you deposit, but they do not accept withdrawals to my mastercard.

The option available is Bank Transfer and it works for me but it is not available as an option when making a Deposit so then it will be wrong then with

Efter många om och men så blev jag KYC verifierad, Att dom kräver många dokument är helt ok, men att dom kräver mer dokument när det står att jag är verifiera det fel.

Sen så säger dom att man ska göra Uttag med samma metod man sätter in, men dom accepterar inte att göra Uttag till mitt mastercard.

Det alternativet som finns är Bank Transfer och det funkar för mig men det finns ej som alternativ när man gör Deposit så då blir det fel då med

Dear Perlaochpolly,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're facing with the KYC verification and withdrawal process at NV Casino.

To better understand the situation and assist you more effectively, I would appreciate it if you could clarify the following points:

• What specific documents did the casino request for the additional KYC verification?
• Have you successfully passed this verification, or are you still waiting for the casino to check your documents?
• Is the MasterCard you deposited with linked to a bank account you could use for a bank transfer withdrawal?
• Could you please send me a screenshot of the currently available deposit and withdrawal methods visible in your profile?
• Have you already contacted the casino’s support team about the unavailability of Bank Transfer as a deposit option?

Your cooperation in providing these details will help us investigate the matter thoroughly and work towards a resolution.

I hope we’ll be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Perlaochpolly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.