NV Casino - Das Spielerkonto wurde geschlossen und die Auszahlung verzögert.

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Dear chi77out,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with NV Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Have you accumulated your winnings with the help of bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please clarify what you meant by the second account not being intended?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

1.Did you accumulate your winnings using a bonus?

2.Could you please share which games you focus on – slots, live casino, sports betting, etc.?

3.Could you please clarify what you meant by the second account not being intended?

1.Yes, I used a bonus but the conditions were met!!!

2.Slot machines!!!

I had problems registering with the other account so I used a different email address!!!

1.Haben Sie Ihre Gewinne mithilfe eines Bonus angesammelt?

2.Können Sie bitte mitteilen, auf welche Spiele Sie sich konzentriert haben – Spielautomaten, Live-Casino, Sportwetten usw.?

3.Könnten Sie bitte klarstellen, was Sie damit meinten, dass das zweite Konto nicht beabsichtigt war?

1.Ja ich hatte einen Bonus genutzt aber die Bedingungen wurden erfüllt !!!

2.Spielautomaten !!!

Ich hatte mit dem anderen Konto Probleme beim Regestrieren und benutzte deshalb eine andere email !!!

Dear chi77out,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear chi77out,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru