Novibet Casino - Die Rücknahme des Spielers hat sich verzögert.

My money has been held for 46 days, even though the documents were previously approved. My account has been verified for two years, ever since I won and tried to withdraw. There have been obstacles, and they haven't resolved the issue, saying it's in the provider's hands. Technical support isn't providing any solutions. I demand the release of my deposited funds and the winnings from my deposits. There's no reason to withhold payment, and between paperwork and refunds, they just won't cancel the transaction.

Llevo 46 días retenido mi dinero con los documentos ya aprobados previamente.l hace 2 años mi cuenta está verificada desde el día que gane e intente sacar se han venido dando trabas y no me resuelven dicen que está en manos del proveedor El soporte técnico no me da soluciones. Exijo la liberación de mis fondos que fueron depositados y las ganancias de mis depósitos no hay ningún motivo para retener el pago y entre papeles y devuelta de dinero no cancelan

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Dear HeidyBriones,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• When exactly did you request a withdrawal?
• How much is the winnings in total? Please show proof.
• Do I understand correctly that after requesting withdrawal of your winnings, the casino asked you to verify your account again despite being fully verified before winning a big amount?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Regarding the verification, my account has been verified for over two years. I've won smaller prizes and they were deposited quickly. They said the problem was with their provider, but they haven't given me a solution. I've been on hold for a total of 47 days.

con respecto a la verificación mi cuenta tiene ya más de dos años verificada he ganado premios menores y rápido habían depósitado según que el problema es de su proveedor pero no me dan solución me tienen en espera ya en total 47 días

Dear HeidyBriones,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Novibet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Novibet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Jean