NovaJackpot Casino - Der Spieler hat ein Auszahlungsproblem mit dem Bonus.

I made a deposit and received a 250% non-sticky bonus, just before the wagering was going through my balance was around €900-€1000, when the wagering went through the balance changed from €900 -> €375, the bonus didn't say anything about max release

Talletin ja sain sen yhteydessä 250% non sticky bonuksen, just ennen kuin kierrätys oli menossa läpi oli saldoni noin 900-1000€ kun kierrätys meni läpi niin saldo muuttui 900€ -> 375€, bonuksessa ei lukenut mitään liittyen max vapautukseen

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Which bonus did you activate? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Could you please clarify how much you deposited in order to activate this bonus?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear JASUALEKSI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru