Nitro Casino - Die Auszahlung des Spielers verzögert sich aufgrund eines Verstoßes gegen die Kontoregeln.

100e Raakadepo 10k win. Played on my own phone on a work trip.

After the withdrawal, an alleged violation of the rules was logged in from the same IP/device, which resulted in the withdrawal being rejected.

100e Raakadepo 10k voitto. Pelattu omalla puhelimella työreissulla.

noston jälkeen väitetty sääntörikkomuksesta kirjautuminen samasta ipstä/laitteesta jonkatakia kotiutus hylätty.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nitro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you register in the casino while at home or on your trip? Do you know anyone else who might have registered in the casino?
• Did you achieve your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been playing at the same casino for about 2 years. My account has not been blocked but the winnings have been reset at the turn of August and September. I opened the account while traveling. I don't know anyone else who has registered at the casino.

I achieved my win without any bonus offer with a raw deposit of 100 euros from the pirots 4 game bonus

olen pelannut samalla kasinolla noin 2vuotta. tiliäni ei ole estetty mutta voittosaldo on nollattu elo-syyskuun vaihteessa. pelitilin olen avannut reissussa aikoinaan. Entunne muita jotka olisi rekisteröitynyt kasinolle.

voittoni saavutin ilman mitään bonus tarjousta 100euron raakatalletuksella pirots 4 pelin bonuksesta

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you Scuffed for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Nitro Casino for their help in resolving this complaint. We would like to know what the issue is and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Malta Gaming Authority (https://www.mga.org.mt/player-hub/lodge-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter