Nine Casino - Die Einzahlung des Spielers wurde nie seinem Casino-Konto gutgeschrieben.

I deposit 36e 4 days ago and the money isnt in my acount.i speack with the chat multi times and they says ti wait but nothing solve.

Dear Fotemoul90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino and which payment method you opted for? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have already deposited once with the same payment method

Εχω καταθεσει αλη μια φορα με τον ιδιο τροπο πληρωμης

Could you please advise if it was your first deposit in this casino and which payment method you opted for? Please forward your payment receipt to petronela.k@casino.guru.

I have deposited in the same way one more time

Εχω καταθεσει με τον ιδιο τροπο αλλη μια φορα

Could you forward a payment receipt that would show the transaction number or any further payment details, please?

Thank you, Fotemoul90, for your payment receipt. I fully understand your frustration, jessgone1987. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 12 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Fotemoul90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No refund has been made yet

Δεν εχει γινει επιστροφη χρηματων ακομα

Thank you, Fotemoul90, for the update. Could you please advise if you contacted your bank and requested an investigation? They should be able to track your funds.

Dear Fotemoul90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.