Neon54 Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

I made a deposit using neosurf which didn't get added to my account. I contacted them and they said they've returned the deposit back to the voucher but it's not on the voucher either. The online chat don't know what's going on and just keep saying they've referred it to their financial department for investigation. I doubt I'll see that money again. I suggest people avoid them so they don't get ripped off like I did.

Dear Alisha61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Alisha61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.