Neon54 Casino - Das Spielerkonto ist gesperrt, eine Auszahlung ist daher nicht möglich.

I have the same problem as at Legiano Casino. This casino has a pending withdrawal, as shown in the screenshot, and my account balance seems to be around €200, but they blocked my account and told me to contact support, as I did with Samuel regarding Legiano Casino. I'm asking for your help in resolving this issue, thank you.

come sul casinò Legiano ho lo stesso Questo casinò Ho un prelievo in sospeso, come da screenshot e un saldo in account mi sembra sulle 200 € ma mi hanno bloccato l’account e mi hanno scritto di contattare l’assistenza come con Samuel per quanto riguarda il casinò L giano. Chiedo il vostro aiuto per risolvere questo problema grazie.

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Dear LelloX47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Jean

I focused on sporting events. I didn't complete the verification because it was never requested during my time at the casino. I've withdrawn without any problems so far. My account has been frozen. As per the attached screenshot, I now have to withdraw the funds from my account in addition to the withdrawal failure. The winnings are from my own money, no bonuses.

Mi sono concentrato su eventi sportivi la verifica non l’ho completata perché non è mai stata chiesta nel tempo che sono iscritta al casinò. Ho prelevato senza problemi ad oggi. Mi hanno messo l’account in fermo. Come da screenshot allegato, quindi devo prelevare i soldi in account oltre al mancato accredito del prelievo. Le vincite sono derivanti da soldi miei, nessun bonus

Please understand that if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don’t have enough insight into this field of online gambling, we wouldn’t be able to interpret the casino’s results of the investigation and/or their explanation correctly and judge this case fairly. We don’t think that your complaint is unjustified, we just couldn’t evaluate the issue properly. We would really like to help, but it is impossible for us at this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint. I am sorry that we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with casino gaming. We will try our best to help.