NaoBet Casino - Das Spielerkonto wurde geschlossen und Auszahlungen verzögert.

I played at Naobet (without a bonus) and actually won. I was able to request three withdrawals of €500 each. After that, I still had a balance of over €2100. I can't say the exact amount because the casino suddenly closed my account.

I was asked to state the exact amount of my withdrawals and then it will be processed.

Received 1x500, now nothing works??????

The only response I get to my daily email inquiries is that they are working on it.

It's a disgrace please help, thank you

Habe bei Naobet gespielt (ohne Bonus) und wirklich gewonnen, konnte 3 Auszahlungen mit je 500 beantragen, danach hatte ich noch ein Guthaben von über 2100 genauen Betrag kann ich nicht sagen, da das Casino auf einmal mein Konto geschlosssen hat.

Ich wurde aufgefordert den genauen Betrag meiner Auszahlungen zu nennen und dann wird es bearbeitet.

1x500 erhalten, jetzt geht nichts mehr??????

Auf meine täglichen Mailanfragen kommt immer nur die Antwort, dass sie daran arbeiten.

Es ist eine Frechheit bitte um Hilfe, danke

Dear Gluecksmaus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In order to assist you more effectively, I would like to ask you a few clarifying questions:

• What were the reasons given by the casino for closing your account?
• Have you received any communication from Naobet regarding your remaining balance or the withdrawal process?
• Have you received any confirmation emails after you submitted the withdrawal requests?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

The casino closed the account - Reason:

Our casino is committed to supporting responsible gaming initiatives, which is why we cannot reopen your account according to our policies.

I don't think I requested account closure.

My account was closed on June 17th

Withdrawals requested for €500 each (on June 15, 16, and 17)

I always received confirmation of my withdrawal request from Nanobet after 3 withdrawal requests.

On June 17th I received information that there was still money in my account and that I could request a refund, but they wanted the exact amount from me - why the balance was probably over 2100, unfortunately I can't say for sure.

On June 18th, we received information that all withdrawals and current balances would be processed as refunds.

Then came 1x500 and I'm still waiting for the rest.

I ask every day and I always get the same answer: that they are doing everything they can to get everything done quickly and they ask for a little patience.

I only played slots.

Maybe you can get the payout finally processed.

Many thanks in advance

Best regards

Das Casino hat das Konto geschlossen - Begründung:

Unser Casino hat sich der Unterstützung von Initativen zum verantwortsvollen Spielen verschrieben, weshalb wir ihr Konto gemäß unseren Richtlinien nicht wieder öffnen können.

Ich glaube nicht, dass ich eine Kontoschliessung beantragt habe.

Mein Account wurde am 17.6. geschlossen

Auszahlungen beantragt je 500€ (am 15.6. am 16.6. und am 17.6.)

Ich habe von Nanobet nach 3x Auszahlungsantrag immer die Bestätigung über meinen Auszahlungsantrag erhalten.

Am 17.6. kam die Info, dass noch Geld am Konto vorhanden ist und ich eine Rückerstattung beantragen kann, allerdings wollten sie von mir den genauen Betrag - warum auch Guthaben sicher über 2100 genau kann ich das leider nicht sagen.

Am 18.6. kam die Info dass alle Auszahlungen und das aktuelle Guthaben als Rückerstattung bearbeitet werden.

Dann kamen 1x500 und auf den Rest warte ich noch.

Frage täglich nach und es kommt immer die gleiche Antwort, dass sie alles tun, damit aller schnell erledigt wird und die Bitte um etwas Geduld.

Ich habe nur Slots gespielt.

Vielleicht können Sie erreichen, dass die Auszahlung endlich erledigt wird.

Im Voraus besten Dank

Mit freundlichen Grüßen

Thank you for the response. Please forward me all the communication between you and the casino customer support regarding the refund of your balance as well as the closure of your account at veronika.f@casino.guru.

All mails forwarded

LG

Alle Mails weitergeleitet

LG

So now I got 2x500 again, so all 3 withdrawal requests with 500€ each

But now my account balance of more than 2100€ is still missing

Please help, thank you

also jetzt habe ich wieder 2x500 bekommen, also alle 3 Auszahlungsanfragen mit je 500€

Jetzt fehlt aber immer noch mein Kontoguthaben von mehr als 2100€

Bitte um Hilfe, danke

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Gluecksmaus,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a NaoBet Casino representative to join this conversation and participate in resolving this complaint.

Dear NaoBet Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

We apologize for the inconvenience.

Please note that your request has been forwarded to the relevant team, and they are currently working on it. We will keep you informed as soon as we receive an update or clarification.

Thank you for your understanding and patience.

Kind regards,

Naobet Team

I already received this answer 3 weeks ago

Diese Antwort habe ich bereits vor 3 Wochen auch schon bekommen

Dear NaoBet Casino,

Please keep us updated regarding the matter.

I'll be awaiting your reply.

I've been waiting for my money for almost a month. It can't be that there's no answer, always the same excuses. How long do I have to wait?

Ich warte schon fast 1 Monat auf mein Geld, es kann doch nicht sein, dass es keine Antwort gibt immer die selben Ausreden, wie lange muss ich noch warten?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So it's that simple: if the casino doesn't respond, is this resolved for Guro? Please tell me if anyone can help me. They have my money and I finally want it.

Also so einfach ist es wenn das casino nicht antwortet ist das für guro gelöst? Bitte um info wer mir helfen kann sie haben mein Geld und ich will es jetzt endlich

Dear CasinoGuru team,

Thank you for reaching out to us.

For our part, we would like to clarify that the player's account was closed after receiving information from him that raised concerns in the context of our responsible gaming policy. We strictly adhere to internal procedures aimed at customer protection and have acted in accordance with these principles.

In addition, we made an attempt to recover the funds remaining in the player's account. However, our contact has been blocked on his part and attempts to reach him via email have been unsuccessful. We remain committed to finalizing the refund process therefore, we are waiting for a response from the player, because we want to help him with the refund request.

We appreciate your understanding and cooperation as we work to resolve this matter. Should you require any additional information, please feel free to contact us directly.

Best regards,

Naobet Casino Team

Dear Gluecksmaus,

Could you please respond to the casino emails and cooperate with them to refund your balance?

Please let me know once you respond to them.

I'll be awaiting your reply.

I did not receive an email from the casino; in fact, I sent an email and received no response.

I have sent my mail to forwarded, there you can see that I sent an email.

What kind of cheap excuse is this from NAOBET? Of course I would reply immediately, I'm still waiting for my money. I have no idea why I haven't received any more emails.

I requested a refund a month ago - and was told it would take a while.......

Ich habe keine Mail vom Casino bekommen, im Gegenteil ich habe Mail geschickt und keine Antwort erhalten.

Ich habe mein gesendetes Mail an veronika.f@casino.guru weitergeleitet, da können Sie sehen dass ich ein Mail geschickt habe.

Was ist das für ein billige Ausrede von NAOBET natürlich würde ich sofort antworten ich warte doch auf mein Geld. Keine Ahnung warum ich keine Mail mehr bekomme?

Ich habe schon vor 1 Monat um Rückerstattung angesucht - und die Info kam es dauert.......

So again the summary

I requested 3 payouts of €500 each, which I received.

Now it's about the balance at the time of closure. There are over €2,100 waiting. I can't say exactly, because the account was closed during the game.

Now my question is why my balance still hasn't been paid out. I submitted the request immediately after the casino informed me that there was still credit in my account.

?????????????????????

Also nochmal die Zusammenfassung

Ich habe 3 Auszahlungen a 500€ beantragt die auch erhalten habe.

Jetzt geht es um das Guthaben bei der Schliessung es warten über 2100€ genau kann ich es nicht sagen, da das Konto während des Spiels geschlosssen wurde.

Jetzt ist meine Frage warum mein Guthaben noch immer nicht ausbezahlt wurde. Den Antrag habe ich doch gleich nach der Information des Casinos dass noch Guthaben am Konto ist gemacht.

?????????????????????

Dear NaoBet Casino,

Did you manage to receive any emails from the player?

I'll be awaiting your reply.

It is very strange that the casino does not respond immediately (dubious)

es ist sehr komisch, dass das Casino nicht sofort antwortet (Dubios)

Dear all,

We would like to provide an update regarding the ongoing situation with the player.

Our support team has made multiple attempts to reach out to the player via email and other communication channels to address their concerns and provide assistance. Additionally, the player has also contacted us. However, unfortunately, it appears that our replies are not reaching the player, as our email address seems to have been blocked by them.

We want to assure everyone that we are fully committed to resolving this matter and are ready to assist the player as soon as communication can be re-established.

Thank you for your attention and understanding.

Best regards,

NaoBet Team

I'm sure I haven't blocked any email addresses, but whatever, I've now created a new email address and also given it to the casino, I've already received a reply asking me to send my data including account details, which I've just done and now I hope that I'll finally get my money.

I'll keep you updated, of course. Thanks in advance.

ich habe sicher keine Mailadresse blockiert, aber egal, ich habe jetzt eine neue Mailadresse erstellt und diese auch dem Casino mitgeteilt, habe auch schon eine Antwort bekommen mit der Aufforderung meiner Daten inkl. Konto Details zu schicken, habe ich auch jetzt gerade gemacht und jetzt hoffe ich, dass ich endlich mein Geld bekommen.

Werde Sie natürlich auf dem Laufenden halten. Im Voraus mal besten Dank

Greetings all,

Thank you for your responses and the information provided.

Please keep us updated regarding the matter.

So now I have 2 mails to I sent it, and I got the same response again, saying that the documents had been forwarded to the relevant department and I would be informed. I received this response five weeks ago. Perhaps you can find out how far my payment has finally come. I'm really so annoyed. Please, thank you.

So habe jetzt wieder 2 mail an veronika.f@casino.guru geschickt, es kam schon wieder die gleiche Antwort, dass eine Unterlagen an die zuständige Abteilung weitergeleitet wurden und ich dann informiert werde. Diese Antwort habe ich schon vor 5 Wochen bekommen, vielleicht können Sie in Erfahrung bringen, wie weit es jetzt endlich mit meiner Auszahlung ist bin echt schon so genervt. Bitte- danke

Dear NaoBet Casino,

Do you have any updates regarding the player's issue?

I'll be awaiting your reply.

Dear All,

We would like to inform you that we have received the requested payment details from the player. The withdrawal request has been forwarded to the relevant department for further processing.

We will keep you updated as soon as there is any progress. Thank you for your patience and understanding.

Kind regards,

NaoBet Team

How long will this take? I've been waiting for almost 8 weeks. I've run out of patience! Why don't they say how long it will take?

wie lange wird das noch dauern? Ich warte schon fast 8 Wochen. Meine Geduld ist aufgebraucht! Warum sagt man nicht wie lange es dauern wird!

Dear NaoBet Casino,

Thank you for your response and the information you have provided.

Please let us know once the payments are processed.

I'll be awaiting your reply.

Money arrived

THANKS

Geld angekommen

D A N K E

Dear Gluecksmaus,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru