Nagad88 Casino - Das Spielerkonto wurde gesperrt.

Dear Casino Guru Team,

​I am writing to file a formal complaint against Nagad88 for unfairly locking my account and withholding my balance of 16,000 BDT.

​My account was recently locked under the accusation of being a "Refer Hunter." I strongly deny this allegation. I have not engaged in any fake referrals, fraudulent activities, or abuse of the referral program. All my activities on the platform were legitimate and conducted in good faith.

​When I tried to resolve this with Nagad88 Customer Support, my account remained locked without any proper evidence provided by their team to justify the claim.

​I request Casino Guru to intervene and review my case. I am willing to cooperate fully and provide any documentation or proof required. I kindly ask for your assistance in restoring my account or releasing my legitimate funds of 16,000 BDT.

​Thank you for your time and assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nagad88 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sihan23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru