N1 Casino - Die Auszahlung des Spielers verzögert sich aufgrund von Verifizierungsproblemen.

Hello,

this casino dont want to verified my proof of address. So i can’t withdraw my winnings from them.

i submitted all the documents required my id card, the Screenshot of the deposit that i made.

even the photo of my card that i used.

i tried giving them the statement from my revolut for proof of address. But they said they need it from a physical bank.

so i took a photo my bank statement that my bank send me thru mail. But they said they dont accept physical copy they need it on original file. So contacted my bank to send it to me thru email. But they said they dont send statement via email.

as for utility bill i dont have any utiility bills under my name because its on my landlord’s name.

i was telling them that i can send them my lease/ rental aggrement sign by my landlord as proof of address. But even that they dont accept they said. So now i can’t withdraw my winnings from them because of this.

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Dear Runwithme21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do you have access to your account?
• Have you accumulated your winnings with or without an active bonus?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear Runwithme21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru