N1 Casino - Der Spieler hat Mühe, seine Gewinne abzuheben.

At n1casino I have made a deposit of €300 from two cards, one credit and one debit, and I am trying to make a withdrawal but it is constantly being rejected. I have sent all the documents required for my identification and they have been approved but my withdrawal keeps getting rejected for no reason and they either ask me to send the same documents again that have been approved or they delay in answering me on the casino's live chat

Στο n1casino έχω κάνει κατάθεση ύψους 300€ από δύο κάρτες μια πιστωτική και μια χρεωστική και προσπαθω να προβώ σε ανάληψη αλλά συνεχώς απορρίπτεται. Έχω στείλει όλα τα έγγραφα που απαιτούνται για την ταυτοποίηση μου και έχουν εγκριθεί αλλά συνεχώς απορρίπτεται η ανάληψη μου χωρίς λόγο και μια μου ζητάνε πάλι να στείλω έγγραφα ίδια που έχουν εγκριθεί η καθυστερούν να μου απαντήσουν στη ζωντανή συνομιλια του καζινο

Dear 2132,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if you are trying to withdraw your fund to one of the cards you used to make a deposit?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear 2132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.