MyStake Casino - Der Spieler kann aufgrund des aktivierten Bonus nicht wetten.

Hello, I accidentally activated a bonus which now won't let me bet. I don't want to make sports bets, just mini games. I would like to cancel it. The bonus is 2626 Ars. I need it to be cancelled so I can continue playing peacefully.

Hola, active un bonus sin querer que no me deja apostar, no quiero hacer apuestas deportivas, solo mini juegos. Quisiera cancelarlo. Es de 2626 Ars. Quiero que lo cancelen para poder seguir jugando tranquilo

Dear baltagymnas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted casino support and requested the cancelation of the bonus? Have you received any response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear baltagymnas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.