MXLOBO Casino - Das Spielerkonto wurde geschlossen.

Hello, I hope you have a great day. My name is Jorge LBE, and I'm taking the liberty of contacting you to ask for your help and support in clarifying a problem I'm having with an online casino app. I feel helpless because I can't do anything about it on my own. I have approximately 100 referrals, and they promised to pay me fair commissions, but now they're only giving me pennies. They manipulate the system as they please and pay whatever they want. In fact, they suspended my VIP Level 4 account, and with almost 100 referrals, they blocked me when I tried to confront them and, feeling exposed, they blocked my account. The platform is MXLOBO.COM. I'm attaching some evidence of what's happening, and I eagerly await your possible help in this case. Since they've kept what's rightfully mine, I imagine they're doing the same to many others, if not everyone. Thank you in advance for your attention. I've attached some evidence. I remain at your service for any assistance you may require. agree. GREETINGS, HAVE A GREAT WEEKEND.

Hola que tal excelente día,mi nombre es Jorge L. B. E. y me estoy tomando el atrevimiento de molestarlos para pedirles xfavor su ayuda y apoyo para esclarecer un problema que tengo con una app de casino en linea ya que la verdad me siento impotente por no poder Aser yo solo nada contra ellos tengo aproximadamente 100 invitados y prometieron pagarme las comisiones justas y ahora solamente me dan centavos como comisiones manipulan el sistema a su antojo y pagan lo que quieren de echo me suspendieron la cuenta de nivel vip 4 y con casi 100 referidos que tengo me bloquearon al quererlos confrontar y sentirce descubiertos mejor me bloquearon mi cuenta la plataforma es MXLOBO.COM.Les adelanto algunas pruebas de lo q está pasando,esperando con ansias su posible ayuda en este caso puesto q así como se an quedado con lo que me corresponde a mi imajino que a muchos más si no es q a todos le asen lo mismo de antemano agradezco mucho la atención brindada adjunto algunas evidencias.quedo a la orden para los fines que convengan.SALUDOS EXCELENTE FIN DE SEMANA.

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Hello Jorge,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you are experiencing. To help us investigate your case, I would like to ask a few questions:

1. Are you a regular player at this casino, or do you have an affiliate contract with the casino?
2. Could you please specify the total amount of commissions you were promised versus the amount actually paid to you?
3. Can you provide screenshots, emails, or chat transcripts showing the promises made to you regarding your referrals and commissions?
4. When exactly was your VIP Level 4 account suspended, and did the casino provide any reason for this suspension?
5. Have you tried contacting MXLOBO support regarding the blocked account and unpaid commissions? If so, please forward any communication you had with them. My email address is veronika.f@casino.guru.
6. Are all your referrals still active on the platform, and do you have records of their activity linked to your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello, first of all, thank you very much for your attention. I've already sent some of the necessary evidence to your email address. I remain at your service for anything else you may need. Regards.

Hola antes que nada muchas gracias por la atención brindada, te comento que ya te he enviado a tu dirección de correo electrónico parte de las pruebas necesarias quedo a la orden para los fines que convengan.SALUDOS

Thank you for your emails. Could you please clarify the problem with the players who registered at the casino thanks to you? Do you have any communication from the casino stating that they found similarities between these accounts and are claiming they were created by a single person?

When was the last time you received any commissions from this casino?

Hello, have a great day. In response to your question, I have already sent the answer to your email. Thank you. Best regards.

Hola que tal excelente día en respuesta a su pregunta ya le envié la respuesta a su correo electrónico gracias saludos.

Dear CUCARACHO1

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello CUCARACHO1,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I’ll reach out to the casino team to better understand the circumstances and see if there’s any room for clarification or resolution.

We would also like to invite MXLOBO Casino to participate in this discussion and share their perspective.

Dear MXLOBO Casino,

I respectfully request clarification regarding the player concerns. I would also appreciate clarification: why was the player's account closed?

If there are any relevant details or circumstances pertaining to this case that cannot be shared publicly, I kindly ask that you provide them directly to me at michal.k@casino.guru for an independent review.

Hi Michal, it's a pleasure to meet you, and I really appreciate your attention. Yes, I think it's great that mxlobo.com shared the reason why they closed my account without explanation and stopped paying me the earnings from my more than 100 referrals about four months ago. I'm still waiting for the order to be processed for whatever purpose is most appropriate. Thanks again, Michal. Have a great day.

Hola que tal Michal mucho gusto y de antemano agradezco mucho la atención brindada, y si claro me parece perfecto la idea de que mxlobo.com nos comparta el. Motivo x el cual sin dar una explicación así nadamas cerro mi cuenta y dejo de pagarme desde ase ya 4 meses aprox los ingresos de mis más de 100 referidos. Yo sigo pendiente y a la orden para los fines que más convengan. Gracias nuevamente Michal. Excelente día.

So you can see how after blocking my account to avoid paying me, now they're hiding and refusing to face the music.

para que miren como después de blokearme mi cuenta para no pagarme ahora se esconden y no dan la cara

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Michal, have a great day! I have a quick question that I'm not entirely clear on. You mentioned that if the casino doesn't respond, they'll close the claim as "Unresolved"? And that's it? Is that the end of it, or is it just part of the process?

Hola Michal excelente día disculpa tengo una pequeña duda y que no tengo muy claro perdón me comentas qué si el casino no responde cerrarán la reclamación como No resuelta? Y ya nadamas? Ahi termina todo o solo es parte de el proceso disculpa?

Dear CUCARACHO1

I understand your point. Although we hold a respected and trusted authority position within the industry, there are limits to what we can enforce or influence. We can strongly encourage and continuously remind a casino to cooperate, but we can’t legally compel them to respond or participate in resolving a complaint.

So if a casino doesn’t reply after multiple attempts, we eventually have no other option than to close the case as "Unresolved." I know that may feel disappointing, and I genuinely understand how frustrating it can be when a casino chooses not to engage. Sadly, there is not much else that can be done from our side in such a situation.

Please know that an Unresolved outcome does not mean we believe the casino acted correctly—it simply means we couldn’t move the process forward to a possible resolution without their cooperation. It also impacts their rating and public reputation on our platform, which often motivates better behaviour going forward.

Given that you have interacted with a casino that appears to lack a credible gambling licence, it is unfortunate that they are not bound by any regulatory standards and can, as seems to be your situation, easily disregard any "deals" they may have and cease fulfilling their obligations. Sadly this can also affect funds/winnings that could have been gained by normal gameplay.

Regrettably, this is the inherent risk associated with engaging with such establishments.

Although the casino still has some time to reply, the chances of them doing so are very low.

I recognise that this is not the answer you were expecting or hoping for; nonetheless, I felt it was important to be candid with you.

Hi Michal, good afternoon. Regarding my complaint, are you basically saying that this is the same as nothing, and that you just wasted my time and confidential information, right??? Hahaha, okay, no worries. I appreciate your honesty and that you took the time and trouble to respond. Thank you, have a good afternoon. Best regards.

Hola que tal Michal Buena tarde. Pasando al tema de mi queja, usted quiere decirme prácticamente qué esto y nada es absolutamente lo mismo y que solamente me isieron perder mi tiempo he información confidencial con ustedes verdad??? Jajajaja ok NTP agradezco tu sinceridad y que te ayas tomado el tiempo y la molestia para responderme gracias buena tarde SALUDOS.

Dear CUCARACHO1,

I have tried to contact the casino repeatedly but have had no success. I'm afraid there is not much that can be achieved without cooperation from their side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

I can only recommend that you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal

Casino Guru