MostBet Casino - Die Freispiele des Spielers wurden nicht aktiviert.

I collected 20 of the 20 points needed to trigger the super free spins and nothing... no spins were triggered and the operators are passing me off to each other and I'm still getting tired of the same phrases that serve to repel and disgust the player, do something with support

nazbiral jsem 20 ze 20 potrebnych bodu na spusteni super free spinu a nic ....zadne spiny se nespustili a operatori si mne predavaji mezi sebou a porad mne unavuji tema samyma frazema kt slouzi na odbiti a znechuceni hracu neco s podporou resit

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How long have you been experiencing difficulties with receiving the super free spins from this game?
• Have you tried clearing your cookies and cache, deleting your browser history, or logging into your casino account from a different internet browser and launching the game again to see if the issue persists?
• Are you able to continue playing the game even though the super free spins have not been credited?
• When was the last time the casino’s customer support communicated with you regarding this issue? What response did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear shamad,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru