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A deposit was made, but the money has not arrived in my account. I wrote to tech support and sent a video and screenshot, but they still can't solve the problem. The request was submitted on August 20, 2026.

Был сделан депозит, но деньги не поступили на мой акаунт я написал в тех поддержку отправил видео и скришот а проблему до сих пор не могут решить, обращение было подано 20.08. 2026

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Dear Elchin777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.

It's been 15 days since I submitted my request and I write to them every day and receive practically the same answer.

С момента подачи обращения уже 15 дней прошло и я каждый день пишу им и в ответ получаю проктически один и тот же ответ

Dear Elchin777,

Thank you very much for the update.

Could you please confirm whether you have contacted your bank regarding this specific deposit? If so, did your bank confirm whether the payment was successfully sent to the casino/payment recipient, or whether the funds were returned or are currently being returned to your bank account?

If available, please also provide any confirmation or communication from your bank regarding the status of this transaction.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Elchin777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru