MiCasino - Der Spieler kann nach der Einzahlung nicht nachladen.

I deposited the money, and now it won't let me access the reload option. I can't enter to reload.

Deposite la plata y ahora no me hable para recargar no puedo entrar al la opción de recarga

Dear johanvillegas024,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MiCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of what the error looks like?
• Have you played with the deposited amount already? What is the balance on your casino account?
• Have you tried to contact casino support regarding the issue? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear johanvillegas024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.