MelBet Casino - Das Spielerkonto wurde mit dem verbleibenden Guthaben geschlossen.

I am posting this because I am hoping to get advice regarding my dispute with Melbet.

My account was permanently closed after Melbet claimed that I violated their rules. However, I was never given a clear explanation of what specific action I allegedly took. I used only one account, completed all requested verification, and used my own personal information and payment methods.

At the time my account was closed, my balance was approximately ₱76,000, consisting of both deposits and winnings. Melbet informed me that deposited funds had already been withdrawn from my account, but they did not clearly explain what happened to the remaining balance.

I understand if Melbet no longer wishes to continue doing business with me and wants to permanently close my account. My main concern is the money that remained in the account. I am hoping that they will allow me to withdraw all funds that rightfully belong to me and then permanently remove or close the account afterward.

I am not asking for my account to be reopened. I only want a fair resolution regarding my remaining balance and a clear explanation of what happened to the funds.

Any advice or similar experiences would be greatly appreciated. Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Marilousol,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru