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I made a withdrawal of 0.15 bnb, about $70. They asked me to send my ID for verification, then sent me an email saying it was verified and I could withdraw without issue. When I requested a second withdrawal, they closed my account (minutes after telling me it was verified). I contacted them directly via email, stating that I hadn't violated any of their terms and asking them to specify which one I had. They then blocked my emails. I wrote to them from another email address, and they created more obstacles to avoid paying me the $500 they still owe me.

Realice una retirada de 0.15bnb unos 70 dólares me pidieron enviar DNI para verificar después me enviaron un correo que estaba verificado y que podía retirar perfectamente y al solicitar una segunda retirada me cierran la cuenta (minutos después de indicarme que está la cuenta verificada correctamente)directamente hablo con ellos desde el email indicándole que no he incumplido ningun término suyo que me indique cuál he inclumplido y me bloquean los email, les escribo desde otro email y me ponen más trabas para no abonarme la cantidad 500 dólares me han dejado a deber

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Dear inforj,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino (approximate date of registration)?
• When you passed account verification, which documents were you asked to provide during the process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean