Magius Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

I have made a withdrawal five days ago and it still hasn't been approved. I have actually seen complaints from others about this casino regarding specific withdrawals and it smells like fraud, what they are doing is very unprofessional. Also, everyone in customer service says they are not responsible for this issue.

Έχω κάνει μια ανάληψη εδώ και πέντε μέρες και ακόμα δεν μου έχει εγκριθεί.Πραγματικά είδα και παράπονα άλλων για αυτό το καζίνο για τις αναλήψεις συγκεκριμένο και μυρίζομε απάτη αυτό που κάνουν είναι πολύ αντιεπαγγελματικό.Επισης όλου στην εξυπηρέτηση πελατών λένε ότι δεν είναι αρμόδιοι για αυτό το θέμα .

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Dear GeoPap,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear GeoPap,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.