Magius Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

Made a deposit of 4500 euro today. Won up to 56xx.xx wanted to withdraw it. Got hit with a 500 euro withdraw limit (Pretty strange as i could deposited 4500 in 10 seconds)

Next to that i have seen some online posts (ALOT) it looks like magius is taking 3-5 days to check the withdraw and another 2-3 days to pay it out. What will result with a winning a balance of 5600 euro it will take me nearly 60 DAYS to get my money back. This is outrages and not accepteble in my eyes. Looks a LOT like fruad to me.

Dear cathrozar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Current update: I currently have three €500 withdrawals pending, with the first one requested three days ago. In addition, there’s still around €8,000 in my account balance waiting to be withdrawn. At this rate, it could easily take 60–90 days just to receive my own funds, which seems quite unreasonable.

At the moment, I also can’t create any new withdrawal requests, as the system only allows a maximum of three pending withdrawals at once.

For clarity — no bonuses have been used (I never use them), so all funds are from regular gameplay.

The casino layout and gameplay are excellent, but unfortunately, the rest of the experience isn’t quite up to the same standard. I truly hope the withdrawal process can be improved, as I’d like to make this my go-to casino moving forward.

Dear cathrozar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear cathrozar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru