Magius Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

I won some money on slots, through a deposit and bonus. It required wagering 35 times. Which I did in order for the money to be credited to my account as a withdrawal.

I have been requesting a withdrawal for a week now and nothing has happened. They don't respond to emails. In live chat they say sorry and be patient. And it seems they are not going to make the withdrawal.

Κέρδισα σε φρουτάκια ένα ποσό, μέσω κατάθεσης και μπόνους. Απαιτούσε τζιραρισμα 35 φορές. Το οποίο και έκανα για να έρθουν τα χρήματα στο λογαριασμό μου ως αναληψιμα.

Έχω κάνει αίτημα ανάληψης εδώ και μια εβδομάδα και δεν έχει γίνει τίποτα. Στα mail δεν απαντάνε. Στη ζωντανή συνομιλία λένε συγγνώμες και υπομονή. Και φαίνεται ότι δεν πρόκειται να κάνουν την ανάληψη.

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Dear Darko7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Darko7,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Darko7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru