Magius Casino - Die Auszahlung des Spielers verzögert sich und es bestehen weiterhin Kontoprobleme.

Casino Magius, I made a withdrawal on 07/10/2025 late, support and always the robot message, I sent an email to support 15 days ago and they do not answer, not to mention that, I had to make several withdrawals because they cancel their withdrawal of money, I just want to leave my comment that Casino MAGIUS is just another SCAM on the internet.

Casino Magius,feito levantamento dia 07/10/2025 atrasado, suporte e sempre a mensagem de robô, mandei email para suporte faz 15 dias e não respondem,sem contar que, tive que fazer vários levantamentos pois eles cancelam seu levantamento de dinheiro ,quero apenas deixar meu comentário que o Casino MAGIUS e apenas mais um SCAM pela internet.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please specify if you passed the full KYC verification?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello

Thank you very much for the feedback, I made a deposit of 30 euros and with the bonus that activated I had to turn over the equivalent of 3200 euros, with that achieved I asked for the withdrawal, until today I continue to send support and they always answer that it is on the part of the financial team, verification of documents done, this is my first attempt to withdraw.

Ola

Muito obrigado pelo retorno, foi feito um depósito de 30 euros e com bônus que ativou eu tinha que rodar equivalente a 3200 euros, com isso conseguido pedi o levantamento, até hoje continuo a mandar suporte e respondem sempre que e por parte da equipa financeira, verificação de documentos feita,essa e minha primeira tentativa de levantamento.

Could you please send me a screenshot or a link to the bonus you activated and played with?

Did you play slots, live casino games, or did you place bets on sports only?

Also, kindly forward me the communication between you and the casino customer support regarding the delay in processing your withdrawal requests at veronika.f@casino.guru. Thank you for your cooperation.

Dear Edxjunior123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.