Mafia Casino - Der Spieler ist frustriert über Auszahlungsprobleme.

Bad casino I wouldn't wish it on my best enemy. I hope they close it down when they realize what they're doing.

They hold your money and they let you deposit, but withdrawing it is a nightmare.

And your screens go black when you're playing.

The worst of the worst casino I've been to, many problems that affect you psychologically.

Mal casino no se lo desearía ni a mí mejor enemigo ojalá lo cierren cuando se den cuenta lo que hacen que se darán

Te retienen el dinero y si te dejan depositar pero para retirar es un calvario

Y las pantallas se te quedan en negro cuando estás jugando.

El peor de los peores casino que he estado muchos problemas que psicológicamente te tocan.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what the disputed amount of €500 represents in the situation?
• Have you passed account verification in the casino?
• Could you please share with me your communication with the casino or any supporting evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear User21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru