Lucky Mister Casino - Das Spielerkonto ist trotz Selbstausschlussantrags weiterhin aktiv.

Hello,

I've been playing at LuckyMeister.com recently. On May 24, 2026, I submitted a request for self-exclusion due to gambling addiction. I have the email. Afterwards, I contacted them again via chat and inquired about the self-exclusion. I was told it would be forwarded. Unfortunately, I can still log in to this day. I lost €1200 today, which I would like to get back.

I'm not sure if the selected casino is the right one.

No suspension has been imposed so far.

Perhaps you can help further.

Greetings

Hallo,

ich habe bei LuckyMeister.com die letzte Zeit gespielt. Am 24.05.2026 habe ich die Anfrage auf Selbstausschluss aufgrund von Spielsucht gestellt. Mail ist vorhanden. Danach habe ich nochmal via Chat Kontakt aufgebaut und nach dem Selbstausschluss gefragt. Es hieß es wird weitergeleitet. Leider kann ich mich bis zum jetzigen Tag immernoch anmelden. Ich habe heute 1200€ verloren, welche ich gern wieder hätte.

Ich bin mir nicht sicher, ob das ausgewählte Casino das richtige ist.

Eine Sperre ist bis jetzt nicht erfolgt.

Vielleicht könnt ihr weiter helfen.

Grüße

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Lucky Mister Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila