Luckmore Casino - Die Auszahlung des Spielers verzögert sich.

It's very difficult to get anything done here. They wanted to transfer the money to my credit card account. So I gave them my credit card number (as they said). The problem is, they need the account number! The money, of course, never arrived. They send me some RRN or ARN codes, and my bank has to verify them. My bank says they have nothing to do with them because the money can't even be on its way since there's no account number involved—it will be automatically returned. The bank says they can't do anything, and the casino says they can't do anything either; according to the bank, the money will be automatically returned. So who has an extra €1000 now? Provably not me. I urgently need help in this matter.

Es ist sehr schwierig hier etwas zu erreichen sie wollten das Geld auf mein Kreditkarten Konto überweisen. Also habe ich die Kreditkarten Nummer (wie es auch geheißen hat) bekannt gegeben. Das Problem ist man braucht die Konto nr! Das Geld kam natürlich nie an, die senden mir irgendwelche rrn bzw arn Codes und meine Bank muss das prüfen. Meine Bank meint sie haben mit den nichts zu tun denn das Geld kann gar nicht am Weg sein da es keine Konto Nummer ist - es wird automatisch zurück gebucht… die Bank sagt sie kann nichts machen, und das Casino sagt sie können sich nichts machen, laut Bank wird das Geld automatisch zurück gebucht. Also wer hat jetzt 1000 eur mehr? Ich nachweislich nicht… Ich bitte um dringende Hilfe in diesen Fall

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckmore Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in and share a screenshot of your payout request details?
• Is your player's account verified?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue you refer to in your post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Franzi19601,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru