LosVegas Casino - Das Spielerkonto wurde unerwartet geschlossen.

My account at Los Vegas Casino was blocked on Tuesday, March 10, 2026, without any prior notice, explanation, or notification regarding the reason for this action.

I have been a loyal and regular customer of this platform for a long time. I make monthly deposits consistently, and during this current month, I have made significant deposits, particularly in the last week.

Despite my consistent activity, my account was suddenly suspended just days before the scheduled Friday cashback payout (March 13, 2026), which I was contractually entitled to under the site's rules. I did not receive this cashback.

I attempted to contact the casino’s support team on Tuesday, March 10, 2026, and also on several occasions since then, including after the missed Friday payment. However, the Los Vegas Casino support team has consistently failed to provide a valid explanation for the block or any information regarding the status of my funds. My repeated inquiries have been ignored.

I have provided my account identification details in the secure fields of this complaint form for the casino representative to review.

I am requesting an immediate investigation into my account status and the release of my pending cashback and any remaining balance. I have attached a screenshot of the account blockage as evidence. I look forward to your support in resolving this matter.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Irina8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru