Locowin Casino - Die Einzahlung des Spielers wurde nicht gutgeschrieben.

Hello,

I deposited funds at the casino using crypto.

The money was debited, but not credited to my gaming account.

The support team only promised to take care of it, but nothing happened.

Attached is the hash, as well as a screenshot of my payment.

Hash: https://etherscan.io/tx/0xfbb6d39b87bb3360eb73a5c38587ec7ccc5a76237a6168f3ef1c64139f6f725f https://etherscan.io/tx/0xfbb6d39b87bb3360eb73a5c38587ec7ccc5a76237a6168f3ef1c64139f6f725f

Hallo,

ich habe bei dem Casino via Krypto eingezahlt.

Das Geld wurde abgebucht, aber meinem Spielkonto nicht gutgeschrieben.

Der support hat nur versprochen, sich zu kümmern, passiert ist gar nichts.

Anbei der hash, so wie ein Screenshot meiner Zahlung.

Hash: https://etherscan.io/tx/0xfbb6d39b87bb3360eb73a5c38587ec7ccc5a76237a6168f3ef1c64139f6f725fhttps://etherscan.io/tx/0xfbb6d39b87bb3360eb73a5c38587ec7ccc5a76237a6168f3ef1c64139f6f725f

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Have you tried contacting the payment provider to ask about the status of your transaction?
• Have you made sure to use the correct crypto address for making this deposit?
• When was the last time the casino customer support communicated with you regarding this issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear RaBe72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RaBe72,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika

We’ve reopened this complaint at the request of RaBe72. The player sent us the following email:

Hello,

Unfortunately, I have to reopen the case.

After I was assured that the money would be refunded, nothing happened.

I have been asked twice to send an alternative payment address.

I did that and still haven't received my money back.

Please help me

Dear RaBe72,

Unfortunately, we have reached a point where we are no longer able to move forward with this complaint.

Under normal circumstances, we would now contact the casino directly and request their explanation of the issues you described. However, Locowin Casino has accumulated 50+ complaints closed under our "No Reaction Policy," which clearly indicates that the casino is not willing to cooperate with us or engage in dispute resolution in any meaningful way.

As a result, we are forced to close this complaint as "unresolved." This outcome will negatively impact the casino’s overall rating. While I understand this is not a satisfactory resolution for you, unresolved complaints and the resulting rating decrease may eventually encourage the casino to reconsider its approach toward players and mediation.

Regrettably, we have no other option, as ignoring our attempts to communicate has become a recurring pattern for Locowin Casino. We have made numerous efforts to reach the casino via email, live chat representatives, and affiliate contacts, but all attempts to resolve issues have been unsuccessful. Given this behavior, we strongly recommend staying away from Locowin Casino.

I truly wish I could be of more help in resolving your case.

As a next step, I recommend that you follow the casino’s own dispute resolution process, which you can review here:

https://www.locowin.com/terms-and-conditions (point 10.)

If you decide to contact the casino’s regulator, you may also find our guide helpful:

https://casino.guru/submitting-complaints-to-regulators

Please note that the casino can choose to reopen this complaint at any time should they decide to cooperate.

Best regards

Veronika