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Bookmaker name: LiliBet

https://en.lilibet.com/betting

Use: Sports betting

As I was unable to complete the ID authentication process on the official website, I was asked to verify my identity via email. After I started the process, the official website was blocked and I was unable to access it for several days. This made me feel uneasy, so I attempted to make a withdrawal before being authenticated. However, I was then told that I could not view the email with the re-sent image.

I was able to check the image I sent before the withdrawal process.

This time I sent the submitted images in a ZIP file, but he couldn't see it either, so he asked me to resend it using a different method, so I sent it in a ZIP file from a different email address, but he said that for security reasons I should send it from the registered email address, so I sent him the images and PDF again, but he said he couldn't see that either.

After that, I checked casinoguru and found reports of withdrawals not being accepted because identification documents were not accepted, and there were other problems with LiliBet.

No matter how you look at it, Lilibet has no intention of withdrawing the money, so I think they are lying about not being able to see the images.

I would like LiliBet to withdraw the full amount of 48,000 yen, including the amount I have bet on.

ブックメーカー名：LiliBet

https://ja.lilibet.com/betting

用途：スポーツベット

公式サイトでID認証手続き出来ないのでメールでの本人確認を要求され手続きを開始した後、公式サイトがブロックされて閲覧できない日が続いた為、不安を感じ認証される前に出金手続きをすると、この後に再送した撮り直し画像メールが見れないと言い出す。

出金手続き前に送信した画像の確認は出来てた。

今度は提出画像をZIPで送るがそれも見れないので「別方法で再送して欲しい」と言うので別メールアドレスからZIPで送るが、セキュリティ上の理由で登録メールアドレスで送れと言うから再度画像とPDFを送りましたがそれも見れないと言い出す。

その後、casinoguruで調べてみたら本人確認書類が承認されず出金されない報告がありLiliBetでのトラブルは他にもあった。

どうみてもlilibet側が出金するつもりがないので画像が見れないと嘘をついているのではないかと考えてます。

ベット中のもの含めて４８,０００円の全額出金をLiliBetに求めて欲しい。

Dear blackdog,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

Please allow me to ask you a few questions to help clarify your situation:

• Could you please specify why you’ve been unable to verify your identity through the casino’s website?
• Could you kindly forward me the verification emails between you and the casino, including the attached documents? Have you made sure the attachments are in the correct format and within the allowed size limits? My email address is veronika.f@casino.guru.
• Has the casino acknowledged receiving any of the documents you've submitted so far?

Thank you in advance for your cooperation. I hope we’ll be able to help you resolve this situation as soon as possible.

Best regards,

Veronika

As soon as I posted a complaint to Casinoguru today on the 13th,

The email I sent to lilibet yesterday is only now

The email was rejected and returned with the message "Delivery to the following recipient or group failed:"

This is the first time my email has been rejected.

It seems that Lilibet has begun to create a false alibi.

I understood from this email rejection that Lilibet had no intention of refunding my money.

Therefore, in order to prevent any more victims like me from increasing,

Please take action to revoke the license of the malicious casino Lilibet.

thank you.

本日１３日casinoguruに苦情の投稿した途端、

昨日lilibetへ送ったメールが今頃になって

「次の受信者またはグループへの配信に失敗しました:」と拒否され戻ってきました。

メール拒否されたのは今回が初めてです。

どうやらlilibetの虚偽アリバイ作りが始まった様です。

このメール拒否でLilibet側は返金するつもりがない事を理解しました。

よってこれ以上私のような被害者が増えない様にする為にも、

悪質カジノLilibetのライセンス剥奪にどうか動いて下さい。

よろしくお願いします。

The same thing happened with another bookmaker (1xbet) from yesterday to today.

I used the image I sent to Lilibet to verify my identity and apply for a withdrawal via email.

I was able to successfully complete the transfer to the specified account.

It is clearly a lie that Lilibet says "you cannot see the images."

昨日から本日にかけて別ブックメーカー（1xbet）でも同じように

Lilibetへ送った画像を使用してメールでの本人確認と出金申請をしましたが

無事、指定口座へ振り込みを終えることができた。

Lilibet側が言う「画像が見れない」は明らかに嘘だと言えます。

Thank you for your emails. I have received the messages you sent and was able to open the links to the verification documents you submitted to the casino. If the casino is unable to open the files, have you tried uploading the documents directly to your emails as attachments instead of sending them as OneDrive links?

To attach a file in Hotmail (Outlook), click the paperclip icon 📎 at the bottom of the message window. Once uploaded, the file will appear at the bottom of your email.

The reason why I suspect that Lilibet is lying about not being able to see the images is as follows:

Did you ask Lilibet about this?

Lilibet側が画像が見れないと嘘をついてると私が疑っている事情を

Lilibet側に聞いたのですか？

Have you sent your documents to the casino as regular email attachments, not as a OneDrive link? Please note that the casino may not accept your documents if you do not send them in the requested format.

I am doing it.

やっています。

Thank you very much, blackdog, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear blackdog,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a LiliBet Casino JP representative to join this conversation and participate in resolving this complaint.

Dear LiliBet Casino JP,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear blackdog,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. However, the GCB states on its website that they do not handle individual disputes between players and gaming operators. It seems the regulator will only pay attention to complaints regarding potential violations of law. It is possible to contact the GCB via this contact form. I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru