Librabet Casino - Der Rückzug des Spielers hat sich verzögert.

Good evening, these people are thieves. I've made a withdrawal of 130 euros and they haven't paid me. The casino is terrible, I've been speaking to them for several days via chat and they always say the same thing, that I'll receive my money very soon. I know I'm not going to get it but I won't deposit a single cent again. Be very careful.

Buenas noches son unos ladrones e hecho un retiro de 130 euros y no me los pagan pésimo casino llevo varios días hablando por Chat con ellos y siempre dicen lo mismo que recibiré mi dinero muy pronto se que no lo voy a cobrar pero yo no vuelvo a ingresar ni un céntimo tener mucho cuidado

Dear pepeufarte,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear pepeufarte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.