Leon Casino - Die Gewinnauszahlung an den Spieler verzögert sich.

Good evening, on 9/6 I made two withdrawals, one of 2500 and one of 500 from Leon. For ten days they have kept me waiting from the customer service department and on hold, telling me that it is a general issue that they are waiting for answers from other departments and and and, I have passed the KYC certification they requested and for 10 days I have not seen my money and their answers are empty promises!

Καλησπέρα σας, στις 9/6 πραγματιποιω δύο ανάληψεις μια των 2500 και μια των 500 από τη leon επί δέκα μέρες με έχουν στο περίμενε από το τμήμα εξυπηρέτησης πελατών και στην αναμονή λέγοντας μου ότι είναι γενικό το θέμα ότι περιμένουν απαντήσεις από αλλά τμήματα και και και, εχω περάσει τη πιστοποίηση kyc που ζητούσαν και εδώ και 10 μέρες δεν έχω δει τα χρήματα μου και οι απαντήσεις τους είναι αερολογίες!

Dear Aris933,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Aris933,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Aris933,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.