Leon Casino - Die Auszahlung des Spielers verzögert sich.

I have verified the account, they have accepted that my account verification has been successfully completed and I have successfully wagered the amount I deposited (although they had imposed ridiculous maximum bet limits on me, below €1) and yet they do not approve my withdrawal of the balance I have on their platform, using stupid excuses as you will see in the attached photos from the conversation I have with their customer service, such as that I must submit a form showing my transactions with them and my account in general along with my personal details on one form, while in order to provide them with all this information they wanted, I submitted two forms, because the bank They don't provide me with everything they asked for in one form, which is, as you understand, ridiculous excuses.

Εχω κανω ταυτοποιηση τoυ λογαριασμου, εχουν αποδεχτει οτι εχει ολοκληρωθει επιτυχως η επαληθευση του λογαριασμου μου και εχω τζιραρει το ποσο που κατεθεσα επιτυχως (αν και μου ειχαν επιβαλει αστεια ορια μεγιστου πονταρισματος, κατω απο 1€) και παρολαυτα δεν μου εγκρινουν την αναληψη του υπολοιπου που εχω στην πλατφορμα τους, χρησιμοποιωντας χαζή δικαιολογια οπως θα δειτε και στις συνυμμενες φωτο απο την ομιλια που εχω με την εξυπηρετηση πελατων τους, του τυπου οτι πρεπει να καταθεσω ενα εντυπο που να φαινονται οι συναλαγες μου με αυτους και του λογαριασμου μου γενικοτερα μαζι με τα προσωπικα μου στοιχεια σε ενα εντυπο, ενω εγω για να τους παρεχω ολες αυτες τις πληροφοριες που ηθελαν τους κατεθεσα δυο εντυπα, γιατι η τραπεζα μου δεν παρεχει ολα οσα ζητανε σε ενα και μονο εντυπο, δηλαδη οπως καταλαβενετε αστειες δικαιολογιες.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas