King Billy Casino (Curacao) - Die Gewinne des Spielers wurden eingezogen.

I won free spins the game glitched and kicked me off so took a break went back to it free spins came back on got to $134 once the free spins ended I never received the $134. Asked them to fix it now been waiting over 8 days with no explanation or no compensation at all. Did enjoy the casino until then was playing for months made out VIP and yeah then this has really put me off.

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Hello, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

They know it was some kind of glitch and there waiting on the provider to check why this happened but yeah for some reason the winnings I got from free spins never appeared in my account I stopped playing I reloaded the page and yeah still nothing.

Hello Dyls,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your response.

Unfortunately, we have not received the requested game history or other evidence confirming the missing winnings. Without this, we are unable to verify the disputed round or proceed further with the case.

If you have any additional evidence, particularly your game history showing the affected round, please forward it to us so we can review it.

Thank you for your cooperation.

Best regards,

Attila

Dear Dyls,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.