KinBet Casino - Die Gewinne des Spielers wurden noch nicht ausbezahlt.

I have been waiting for a €500 withdrawal since 22/05/2026

As is usual with these casinos, the support team always gives you the same answers and doesn't offer any solution to the problem.

Thank you and best regards

Llevo desde el día 22/05/2026 esperando por un retiro de 500 €

Como es de costumbre con estos casinos, el equipo de soporte te contesta siempre con las mismas respuestas y no dan ninguna solución al problema.

Gracias y saludos

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Msesto,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Msesto,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning

I received it just this morning.

I requested it on 22/05/2026

On 02/06/2026 it was cancelled (reason due to the payment provider) which I don't believe.

I requested it again on 02/06/2026 and received it today.

Anyway, today I sent an email to the support team to delete my game account and remove all my personal data.

I don't trust this casino at all.

Thank you and best regards

Buenos días

Lo he recibido justo esta mañana.

Desde el día 22/05/2026 que lo solicité

El dia 02/06/2026 lo han cancelado (motivo por el proveedor de pagos) cosa que no me creo.

Lo he vuelto a solicitar el día 02/06/2026 y lo he recibido hoy.

De todos modos hoy he enviado un correo al equipo de soporte para eliminar mi cuenta de juego y eliminar todos mis datos personales.

No me da ninguna confianza éste casino.

Gracias y saludos

Dear Msesto,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru