KinBet Casino - Das Spielerkonto ist geschlossen, aber der Spieler erhält unerwünschte Werbeaktionen.

The casino keeps sending me communications by both email and SMS encouraging me to play, even though I closed my account and insisted that they not send me anything.

El casino no para de enviarme comunicaciones tanto por correo como SMS incitandome a jugar cuando me cerre la cuenta e insisti que no me enviaran nada

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? My email address is [email protected].
• What was the reason for closing your casino account?
• Have you tried unsubscribing from the promotional emails?
• Have you tried blocking the phone number that keeps sending you promotional text messages?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Okeyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.