Kim Casino - Aufgrund des Zugriffs Minderjähriger gingen Spielergelder verloren.

An underage person accessed my account and my funds on my Kim casino account. This happened because I left my phone unlocked. He lost all of my 283€, and I have tried to get the casino to resolve this, but I have received unsatisfactory replies.

Minderårig person kom åt mitt konto och mina pengar på mitt Kim casino konto. Detta genom att jag lämmnade mobilen olåst. Han förlorade alla mina 283€ och jag har försökt få kasinot att lösa detta men fått dåliga svar

Dear GustavT,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. If you have provided access to your casino account to a third party which is strongly prohibited the casino will not be responsible.

Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint as unjustified. Thank you in advance for your reply and understanding.

Unfortunately not, that's what happened

Tyvärr inte, det var de som hände

Thanks for your reply.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.