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I received an email offering a bonus of 100% and some free spins, with a minimum deposit of R$50.00. I clicked on the button in the email, logged in and proceeded to deposit R$50.00 via Pix, but I was not given the bonuses. I contacted customer service via chat and was told that my case was being reviewed. An hour later, tired of waiting, I stated in the chat that I wanted to withdraw my deposited amount. They approved it. However, when I tried to withdraw, it was not possible, because the website rules require the same deposit method (Pix) to be used for withdrawal. Yet, there is no Pix option available for it.

Recebi email de oferta de bonus, 100% + rodadas gratis, deposito minimo R$50,00. Ativei o botao no email, fiz login, fiz deposito via pix de 50 reais e nao me deram os bonus. Entrei em contato com o chat e a resposta foi que estavam analisando. Uma hora depois, cansado de esperar, falei no chat em retirar o valor depositado. Deram ok. Fui sacar e nao consigo pois tem que ser o mesmo metodo de deposito ( pix), só que nao tem a opcao pix.

Dear emersonaa1403,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I played the amount deposited and canceled receiving emails. I don't want to receive anything from this Casino. Thank you Guru for your attention.

Joguei o valor depositado e cancelei o recebimento de emails. Nao quero receber nada desse Casino. Obrigado Guru pela atenção.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.