Jokabet Casino - Das Spielerkonto wurde geschlossen und eine Rückerstattung verweigert.

I have been playing on this site for a while. Deposited at least £5000-1000. On Friday I realised that they don't accept UK players. I reached out to ask about this and and they suspended my account and told me a refund request would be made for what i had deposited on the Friday.

I received an email today advising me they won't refund me and they have closed my account!

If I hadn't queried this I would have still been playing and depositing money.

They willingly let me set up an account knowing I am from the UK and also verified all my ID that clearly indicates that I am a UK citizen. I was also told a refund would be made.

Dear ionas1,

Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Jokabet Casino.

However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings.

In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country.

• Could you please advise how much your withdrawable balance was before your account was closed?
• Could you please share with me your communication with the casino relevant to the case? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

I have been paying on the site for a while. No issues. I deposited £750ish pounds on Friday and had a bonus sitting there to be played aswell. I noticed on there terms that I am not meant to be playing at there site as I from the UK I queried this and they closed my account. They will not refund me any money back from Friday as apparently I took this risk. If I had not told them this I would still have an open account snd be able to play.



To recap,

You had £750 in the casino and an unspent bonus due to your recent deposit, the moment you contacted casino support and inquired about the UK being possibly a restricted country.

Consequently, your account was suspended, and the casino support informed you about the refund of your deposit made on Friday. Later, the refund was rejected.

• Could you please advise when your account passed account verification?
• Which documents did you submit during the verification of your account?
• Have you cashed out winnings from the casino in the past?

Please point out any inaccuracies in my reply.

Looking forward to your reply.

Dear ionas1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru